10 January 2024
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Temperature control specialist ICS Cool Energy delivered a swift resolution when a leading plumbing product manufacturer experienced a serious problem with its cooling system.
Overview
The well-known manufacturer found itself in a difficult situation when its existing service provider failed to respond promptly to a critical issue with the cooling system. The initial diagnosis proposed by the service provider indicated a substantial refrigerant leak, necessitating a costly replacement of the condenser coil.
This led the manufacturer to seek a second opinion from ICS Cool Energy, driven by dissatisfaction with the existing provider's response time and the potential financial burden of the proposed solution.
Swift response
ICS Cool Energy's service team mobilised and conducted an on-site evaluation. Confirming the existence of a leak, the technicians took a proactive approach by suggesting an immediate on-site repair instead of the expensive condenser replacement recommended by the existing service provider.
This initiative showcased ICS Cool Energy’s commitment to providing efficient and cost-effective service solutions. The team demonstrated a comprehensive understanding of the system, allowing them to propose a targeted and timely solution.
Customer satisfaction
The on-site repair of the condenser coil within three days led to a decision by the manufacturer to establish an ongoing partnership with ICS Cool Energy and benefit from its preventative maintenance plans.
Ben Young, service sales leader at ICS Cool Energy, said: “The successful resolution stands as a testament to our service technicians' expertise at the engineering level — leveraging their in-depth knowledge to diagnose and address complex issues related with the temperature control equipment.”
