29 May 2024
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Customers and guests with members of the Carrier RLC EMEA team
ACR Journal Editor Andrew Slater joined more than 200 VIP guests at the Carrier Residential and Light Commercial (RLC) EMEA customer event at the AJ Bell Stadium in Salford, home of Sale Sharks rugby club.
Carrier believes the recent acquisition of Viessmann Climate Solutions enables it to offer an unrivalled range of products and solutions to the market.
The customer event was hosted by Carrier Solutions UK (formerly Toshiba Carrier UK) and David Dunn, Sales Director Northern Europe Carrier RLC EMEA, described the new structure as “one team with one point of contact for multi-brand support’’.
He added: “We’re thrilled to welcome Viessmann Climate Solutions alongside our established brands. This combination of brand powerhouses positions us to offer an unparalleled portfolio of products and solutions to the market across all tiers, opening up exciting new opportunities for our partners.”
The newly formed Carrier RLC EMEA includes Carrier, Toshiba, Viessmann, Riello and Vokèra. According to Dunn, the company intends to become the global leader in climate solutions with a product range that targets all sectors by sharing technology and engineering capabilities and an increased depth of industry and product knowledge.
Learning about Viessmann’s “fully electrified portfolio” that focuses on ‘energy independence with a complete renewable package, attendees also heard first-hand how its video help desk service improves engineer customer service, and how the Viessmann One Base digital integration and services platform helps tie solutions together on site.
Product and industry presentations demonstrated the latest products such as the Carrier Aquasnap R32 Monobloc air source heat pump, the Riello RS ULX (Ultra-Low NOx) burner, Toshiba’s new DAISEIKAI 10 air conditioner and USX high-capacity heat pump, and a preview of the upcoming Vokèra hybrid-ready boiler ranges.
In addition, details of new customer loyalty schemes and Toshiba's City & Guilds-certified training were also presented.
The event also provided an exclusive pre-conference viewing of a Sale Sharks' training session, offering a unique behind-the-scenes experience. Following the conference, attendees enjoyed a gala dinner with guest stars from the Sale Sharks and some light entertainment. The evening featured a customer awards ceremony, which acknowledged those who had made significant contributions to Carrier RLC EMEA businesses.
Darrel Birkett of Cool Designs Ltd, front right, receives his 20-year Gold Partner certificate from Carrier RLC EMEA Sales Director for Northern Europe David Dunn, watched by members of the Sale Sharks rugby team
